We provide 18 months limited warranty, including critical parts like carriage (frame), hydraulic system, motor etc. Quick-worn parts are not covered, like blades.
Parts broken or damaged due to quality issue, we'll take reponsibility of replacement. With the exception of misuse of the machine, which cause damage or injury.
Instruction manual and video are available, please get in touch with our sales representative for more details.
We have partner agent in some markets, like Russia. Customer need service can also contact our agent in your local market for support.
Butt Fusion Welding After-sales Procedures
To help you quickly determine product problem and get prompt service.
Please collect necessary photos or videos of the tool in use and the job condition.
Please send these information to our sales representative or call us.
Our engineer will check and update solutions ASAP.
Please refer to the web page with our contact information.